Refund/Exchange & Returns policy

Exchange & Return Policy

Eligibility: You can exchange for size or replace your outfit within 2 days of receiving your order. Items must be marked as eligible for the same.
Reverse Pickup: We offer a reverse pickup service from your shipping address. In case it’s not available for some pin codes the client will have to self-ship it.
Not Eligible: Products on sale are not eligible for return or store credit. Products purchased using a credit voucher are not eligible for exchange or return.
Product Availability: In case the size requested/product requested is out of stock, a credit voucher will be issued, valid for 30 days.

Request: Contact us via email at support@avyuktvastra.com to start the process.
Pickup: We will arrange a pickup from your address within 48 hours.
Packaging: Please reuse the original packaging.
Condition: Ensure items are in their original condition, with labels and tags intact, unused, unwashed, and undamaged.
Processing: Once we receive and verify the item, we'll process your exchange or return within 7 days.

Store Credit: Returns which are accepted can be claimed as store credit minus the shipping charges (to & fro), which is valid for 30 days.
Fee: The exchanges will incur a non-refundable shipping fee of Rs 250.
Exclusions: Shipping fees and gift services are non-refundable. Gift cards cannot be returned for their cash value.

Size Exchanges Only: Discounted items are eligible for size exchange for a fee of Rs 300 provided the size is available.
No Returns: We cannot accept returns on discounted or sale items, including those purchased with promotional codes.

Report: If an item is missing or damaged, please report it within 2 days of receiving your parcel.
Proof: Send us box opening video & photographs of the item and the delivery package.
Resolution: Our customer care team will investigate and provide a resolution.