Refund/Exchange & Returns policy
Exchange & Return Policy
- Eligibility: You can exchange for size or replace your outfit within 2 days of receiving your order. Items must be marked as eligible for the same.
- Reverse Pickup: We offer a reverse pickup service from your shipping address. In case it’s not available for some pin codes the client will have to self-ship it.
- Not Eligible: Products on sale are not eligible for return or store credit. Products purchased using a credit voucher are not eligible for exchange or return.
- Product Availability: In case the size requested/product requested is out of stock, a credit voucher will be issued, valid for 30 days.
Exchange & Return Process
- Request: Contact us via email at support@avyuktvastra.com to start the process.
- Pickup: We will arrange a pickup from your address within 48 hours.
- Packaging: Please reuse the original packaging.
- Condition: Ensure items are in their original condition, with labels and tags intact, unused, unwashed, and undamaged.
- Processing: Once we receive and verify the item, we'll process your exchange or return within 7 days.
Refund Policy
- Store Credit: Returns which are accepted can be claimed as store credit minus the shipping charges (to & fro), which is valid for 30 days.
- Fee: The exchanges will incur a non-refundable shipping fee of Rs 250.
- Exclusions: Shipping fees and gift services are non-refundable. Gift cards cannot be returned for their cash value.
Sale or Discount Policy
- Size Exchanges Only: Discounted items are eligible for size exchange for a fee of Rs 300 provided the size is available.
- No Returns: We cannot accept returns on discounted or sale items, including those purchased with promotional codes.
Missing or Damaged Items
- Report: If an item is missing or damaged, please report it within 2 days of receiving your parcel.
- Proof: Send us box opening video & photographs of the item and the delivery package.
- Resolution: Our customer care team will investigate and provide a resolution.
Cancellation Policy
- Timing: You can cancel your order within 12 hours for a store credit.
- After 12 Hours: We are unable to process cancellations after this time.
- Prepaid Orders are not eligible for cancellation.